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Terms and Conditions

Last updated: 13 August 2026

1. Who we are and what these terms cover

Raffle House Rewards (the “Rewards Site”) is operated by Spendstream Ltd (“Spendstream”, “we”, “us” or “our”), a company registered in England and Wales under company number 16056707. Our registered office is at 167–169 Great Portland Street, 5th Floor, London W1W 5PF.

Raffle House is our white-label partner (the “Partner”). Raffle House provides the branding and controls its own website, customer account, competitions and prize draws, which are governed by Raffle House’s separate terms. Spendstream exclusively operates and controls the Rewards Site and the separate Rewards accounts created on it. Spendstream controls checkout, processes and fulfils every gift-card order, provides support and manages all activity that takes place on the Rewards Site.

These terms apply when you access the Rewards Site, use a Rewards account or buy a digital gift card through it. When you select the Raffle House Rewards link while signed in to Raffle House, you are automatically enrolled in Raffle House Rewards and a Rewards account is created for you. If you do not want to join, do not select that link. If an account has already been created, you can opt out and close your Rewards access at any time by contacting either Raffle House or the Rewards Help Centre.

2. Eligibility and your account

You may use the Rewards Site only if you:

  • are at least 18 years old;
  • live in the United Kingdom and access the service from the United Kingdom;
  • use the service for personal, non-commercial purposes;
  • provide accurate, complete and current information; and
  • use a payment card in your own name that is issued for a UK account and supports payment in pounds sterling.

Only one Rewards account is permitted per person unless we agree otherwise. You access the Rewards Site through single sign-on from your Raffle House account. When you select the Rewards link, Raffle House sends us only your email address. We use it to create and identify your separate Rewards account automatically; you do not need to complete a registration form. After the handoff, Spendstream controls the Rewards account and all processing arising from your use of the Rewards Site. You remain responsible for keeping your Raffle House account credentials secure and for telling us promptly if you suspect unauthorised use.

We may ask for information or carry out checks to verify identity, age, location, payment ownership, transaction legitimacy or compliance with these terms. You must not allow another person to use your account or create accounts to avoid limits or controls.

3. The service

The Rewards Site lets eligible users purchase digital gift cards issued by participating retailers. The available retailers, denominations, purchase limits, delivery methods and reward rates are shown before purchase and may change.

A digital gift card is issued by the relevant retailer or its authorised programme provider. Spendstream is responsible for order processing and fulfilment through the Rewards Site. The retailer is responsible for accepting the gift card and for the goods or services you buy with it.

Each brand’s gift card may have different purchase and redemption terms. The applicable terms are displayed on that brand’s page on the Rewards Site and are incorporated into your order. They may cover activation, available denominations, purchase limits, redemption channel, expiry, exclusions, geographic limits, balance rules and restrictions on resale or cash exchange. Review the relevant brand page before ordering.

4. Orders and formation of the contract

The order page will show the retailer, gift-card value, price, any applicable limits and the reward available. Check this information carefully before submitting your order.

Submitting an order is an offer to buy. An automated acknowledgement does not mean that we have accepted it. A binding contract is formed when we send an order-acceptance or fulfilment confirmation. We may reject or cancel an order before acceptance where, for example, the gift card is unavailable, a limit is exceeded, payment is not authorised, information cannot be verified, the order appears fraudulent or unlawful, or there is an obvious pricing or reward error.

If we reject an order after placing a payment authorisation, we will release or reverse the authorisation as soon as reasonably practicable. Your bank may take additional time to show the released funds.

5. Price and payment

Prices are stated in pounds sterling. Trust Payments provides the payment service. You authorise Trust Payments to charge the payment method selected at checkout when we accept your order. Trust Payments captures and processes your full card details directly. Spendstream receives only a payment token and limited transaction information and never receives or stores your full card number or card security code. We do not add a fee unless a fee is clearly disclosed before you order.

Your bank or card issuer may apply its own charges. We are not responsible for those charges. Never send payment-card details through email or the Help Centre.

6. Delivery and protecting your gift card

We normally deliver a digital gift card to your Rewards account and/or the email address associated with your account shortly after acceptance. If it has not arrived within four hours, check your account and spam folder, then contact the Rewards Help Centre.

Treat a gift-card code like cash. Do not share it with anyone you do not trust. Once a code has been displayed, delivered or redeemed, we may be unable to replace it. Tell us promptly if an email address is incorrect or you believe a code has been intercepted. We will investigate, but replacement may not be possible where the code has been used and the problem was not caused by us.

7. Cancellation, no-refund policy and statutory remedies

Digital gift cards are supplied for immediate use and a strict no-refund policy applies. Before submitting an order, you must expressly request immediate supply and acknowledge that, once supply begins, any 14-day statutory cancellation right will be lost. We will not begin supply until that request and acknowledgement have been given.

Once a digital gift card has been supplied, all sales are final. Spendstream does not offer voluntary, discretionary or change-of-mind refunds, exchanges or account credit under any circumstances.

Nothing in these terms excludes or limits a remedy that applicable consumer law does not allow us to exclude. If the digital gift card is faulty, misdescribed or not supplied as agreed, contact the Rewards Help Centre with the order details and error information. Spendstream will investigate and, where the law requires a remedy, provide the remedy required by law. This may include re-delivery, replacement, repair, price reduction or, only where legally required, a refund.

Any refund that Spendstream is legally required to provide will normally be returned through Trust Payments to the original payment method. We may reject a request where evidence shows that a valid gift card was supplied and redeemed, except where the law requires otherwise.

8. Rewards and Raffle House competition entries

The reward offered for an eligible purchase will be shown before you order. For Raffle House Rewards, this may include Raffle House competition entries. The type, amount and any conditions of the reward shown at checkout form part of your order.

Rewards may be calculated by reference to gift-card value, retailer, denomination, campaign, transaction method, account eligibility or other conditions disclosed before purchase. Unless stated otherwise, rewards have no cash value, cannot be transferred and are credited only after the order is accepted.

Competition entries are issued and administered by Raffle House and are subject to the applicable Raffle House competition terms, eligibility rules, closing dates and free-entry route. Buying a gift card does not guarantee a prize. If there is a conflict about the operation of a Raffle House competition, the applicable competition terms take priority for that competition.

We or Raffle House may withhold, cancel or reverse a reward where the related order is cancelled, refunded, charged back, reversed or found to be fraudulent, abusive, duplicated or ineligible. We may correct an obvious reward display or calculation error, but we will not reduce a reward after purchase merely because we later choose to change a reward rate. Any correction will reflect the offer that should reasonably have been understood at checkout.

9. Acceptable use

You must not:

  • use the Rewards Site for resale, money transmission, cash extraction or any trade or business purpose;
  • use stolen, unauthorised or third-party payment details;
  • create multiple accounts, use false information, manipulate referrals or rewards, or evade purchase limits;
  • introduce malware, attempt unauthorised access, scrape the service, reverse engineer security controls or interfere with the site;
  • use the service in a way that is unlawful, abusive or infringes another person’s rights; or
  • sell, exchange or publish gift-card codes in breach of retailer conditions.

10. Suspending or closing an account

You may opt out of Raffle House Rewards and ask for your Rewards access to be closed at any time by contacting either Raffle House or the Rewards Help Centre. Opting out affects the Rewards service only and does not close your Raffle House account. We and Raffle House will take reasonable steps to record your choice and prevent your Rewards account from being reactivated automatically, unless you later ask to rejoin. Closing Rewards access does not cancel completed orders, remove retailer obligations or prevent us from retaining records we must keep by law or for legitimate fraud, claims and accounting purposes.

We may temporarily restrict an order or account while we carry out proportionate security or fraud checks. We may suspend or close access immediately where we reasonably believe there is fraud, serious misuse, a security risk, unlawful activity, abusive conduct or a material breach of these terms. In other cases, we will give reasonable notice where practicable.

We will provide a reason unless doing so would compromise security, fraud prevention, another person’s rights or a legal obligation. You may ask the Rewards Help Centre for a human review of a restriction or closure.

11. Retailers and third-party services

Retailers are independent businesses. A retailer’s terms govern redemption of its gift card and any goods or services bought with it. Questions about those goods or services, including returns, product quality and warranties, should normally be raised with the retailer. This does not remove any separate rights you may have against Spendstream concerning supply of the digital gift card itself.

We are not responsible for a retailer ceasing to trade, refusing a card in accordance with valid retailer terms, or changing its own products or store network, unless the law says we are responsible. We will provide reasonable assistance with a genuine gift-card issue.

12. Availability and changes to the service

We aim to keep the Rewards Site available, but uninterrupted access is not guaranteed. We may maintain, update, secure or change the service, retailer range or future reward rates. We will not retrospectively change an accepted order except to correct an obvious error, address fraud or comply with law.

If an event outside our reasonable control delays delivery, we will take reasonable steps to reduce the impact and will contact you where the delay is material.

13. Our responsibility to you

We provide the Rewards Site and digital gift-card service with reasonable care and skill. We do not exclude or limit liability where it would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of your statutory rights, or any other liability that cannot lawfully be excluded.

We are responsible for loss or damage that is a foreseeable result of our breach of these terms or failure to use reasonable care and skill. We are not responsible for loss that was not foreseeable, was caused by your breach or failure to follow reasonable instructions, or relates to a business use of this consumer service.

The Rewards Site is for personal use. We are not responsible for business losses such as lost profit, revenue, opportunity or goodwill. Nothing in these terms affects rights you have under consumer law.

14. Intellectual property

The Rewards Site, its software, content and branding are owned by or licensed to Spendstream, Raffle House or their licensors. You may use them only as needed for personal use of the service. No intellectual-property rights are transferred to you.

15. Changes to these terms

We may update these terms for legal, regulatory, security, operational or service reasons. The current version and effective date will be posted on the Rewards Site. If a change materially affects an existing account, we will give reasonable notice where practicable. The terms in force when an order is accepted continue to govern that order.

16. Privacy

Our Privacy Policy explains how Spendstream uses personal data. Raffle House’s privacy notice separately explains its use of personal data. Cookie use on the Rewards Site is described in our Cookie Policy and Cookie Settings panel.

17. Complaints and contact

If you have a problem with an order or the Rewards Site, contact us through the Raffle House Rewards Help Centre. Please include your order reference but never send a full card number or gift-card code unless our support team provides a secure method.

We will try to resolve complaints fairly and promptly. This clause does not limit your right to use any court or alternative dispute process available to you.

18. General legal terms

We may transfer our rights and obligations under these terms to another organisation, but we will tell you if this happens and the transfer will not reduce your rights. You may transfer your rights only where we agree or the law permits.

These terms are between you and Spendstream. No other person may enforce them, except that this does not prevent Raffle House enforcing provisions that expressly protect its rights. If a court finds part of these terms unlawful, the remaining parts will continue. A delay in enforcing a right is not a waiver of it.

English law applies. You may bring proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts.

Privacy Policy

Last updated: 13 August 2026

1. Who we are

Spendstream Ltd operates Raffle House Rewards. Spendstream is a company registered in England and Wales under number 16056707, with registered office at 167–169 Great Portland Street, 5th Floor, London W1W 5PF.

Raffle House is the controller for personal data used in connection with its own website, customer account, competitions, marketing and customer relationship. Raffle House’s own privacy notice applies to that processing.

When a signed-in customer selects the Raffle House Rewards link, Raffle House sends Spendstream only the customer’s email address. At that point Spendstream creates a separate Rewards account automatically and becomes the controller for that Rewards account and all personal data generated by the customer’s activity on the Rewards Site. Spendstream alone determines how and why data is used to operate the Rewards Site, process and fulfil gift-card orders, administer rewards, provide support, secure the service, perform analytics and maintain its records.

Opting out of or closing the Rewards account affects only Raffle House Rewards. It does not close, restrict or otherwise affect the customer’s Raffle House account.

2. What this notice covers

This notice explains how Spendstream collects and uses personal data when you join Raffle House Rewards automatically through Raffle House single sign-on, access or use the Rewards Site, buy digital gift cards, receive rewards, contact support or otherwise interact with the Rewards Site. It does not cover how a retailer, Raffle House or another third party uses data for its own purposes.

The Rewards Site is intended for adults aged 18 or over. We do not knowingly offer accounts to children.

3. Personal data we collect

Account and identity data

Email address, internal Rewards account identifier, account status and any record that you have opted out, closed the Rewards account or later asked to rejoin. Raffle House provides only your email address; it does not provide us with other profile information.

Contact data

Your email address and any additional contact information you choose to provide directly to Spendstream when you contact support. We receive only your email address from Raffle House when you first access the Rewards Site through single sign-on.

Order and reward data

Brand, gift-card denomination and value, applicable brand-page terms, order time, status, fulfilment and delivery record, reward type and amount, competition-entry status, any legally required remedy or chargeback information, and related Rewards-account activity. Spendstream creates and controls these records.

Payment data

Payment token, payment method type, limited masked-card information where supplied, authorisation result and Trust Payments processor reference. Trust Payments captures and processes full card details directly. Spendstream receives only the payment token and limited transaction metadata and never receives or stores the full card number or card security code.

Technical, usage and security data

IP address, device and browser information, operating system, timestamps, pages and actions, session identifiers, cookie choices, approximate location derived from IP address, referral information, security logs, fraud signals and diagnostic data.

Communications and preference data

Support requests, complaints, feedback, survey responses, marketing preferences and records of messages sent or received.

Derived and aggregated data

We may derive risk indicators, eligibility status and service insights from the data above. We also create aggregated statistics that do not identify individuals. Anonymous information is not personal data, but we will treat it as personal data if it can be linked back to you.

4. Where we get your data

We collect personal data:

  • from you, when you use the Rewards Site, order a gift card or contact support;
  • from Raffle House, which sends us only your email address when you select its Rewards link;
  • from Trust Payments, which sends us a payment token and limited payment status and transaction metadata;
  • from activity generated when you use the Rewards Site, including orders, fulfilment, rewards, support and security events; and
  • automatically from your device through logs, cookies and similar technologies, subject to your cookie choices.

5. Why we use your data and our lawful bases

Create your Rewards access and fulfil orders — steps at your request and contract

When you select the Rewards link in your Raffle House account, we use the email address supplied by Raffle House to register you automatically and provide the separate Rewards access you requested. This processing is necessary to take steps at your request before entering into a contract and to perform our contract with you. Spendstream controls all subsequent activity on the Rewards Site and uses account, order, payment-token, fulfilment and delivery data to accept payment, fulfil digital gift cards, apply rewards, communicate about orders and provide customer support.

Prevent fraud and keep the service secure — legitimate interests and legal obligation

We use identity, payment-reference, technical, usage and security data to authenticate users, enforce limits, detect fraud or misuse, investigate incidents and protect users, Spendstream, Raffle House, retailers and payment providers. Our legitimate interests are operating a secure and sustainable service and protecting people and property. We may also process data to comply with legal obligations.

Keep business, tax and compliance records — legal obligation and legitimate interests

We retain appropriate transaction, refund, support and audit records to meet accounting, tax, consumer-protection and legal obligations and to establish, exercise or defend legal claims.

Operate and improve the service — legitimate interests

We use limited account, usage, support and aggregated data to troubleshoot, measure service performance, improve journeys, forecast demand and manage suppliers. Our interests are maintaining and improving the Rewards Site. We balance those interests against your rights and use consent where required for cookies.

Google Analytics — consent

We use Google Analytics only after you consent to the relevant cookies or similar technologies. You can withdraw that consent at any time through Cookie Settings.

Service messages — contract or legitimate interests

We send necessary messages about orders, security, account changes and material service updates. These are not marketing messages.

Marketing — consent or legitimate interests, as permitted by law

If Spendstream sends direct marketing, we will use the lawful basis and electronic-marketing rule that applies to the channel and relationship. You can opt out at any time. Raffle House is responsible for its own marketing and preferences.

Corporate and legal events — legitimate interests and legal obligation

We may use and disclose relevant data for audits, professional advice, corporate transactions, business continuity, regulatory requests and legal proceedings.

6. If you do not provide data

Your email address is the only information Raffle House supplies to Spendstream and is required to create your Rewards account. If you do not want Raffle House to send it to us or do not want to join, do not select the Rewards link. If you have already joined, you can opt out or close the Rewards account by contacting us or Raffle House. Other information generated or provided directly on the Rewards Site may be required to process payment, fulfil an order or investigate a problem. If it is not available, we may be unable to provide the relevant service. Optional fields and non-essential cookies will be identified as such.

7. Fraud screening and automated decisions

We use rules and risk signals to identify unusual or potentially fraudulent activity. A transaction may be delayed or declined, or an account may be restricted, based on those checks. Where a decision is based solely on automated processing and produces a legal or similarly significant effect, we will provide the information and safeguards required by law, including a way to ask for human review, express your view and challenge the decision.

8. Service providers and who receives data

Spendstream does not sell personal data and does not provide your email address, Rewards-account profile or other personal data to gift-card brands or gift-card suppliers for order fulfilment. Spendstream fulfils orders itself. We do use the following operational service providers, which process only the limited data needed to provide their service:

  • Trust Payments, which captures card details and processes payments; Spendstream receives only a token and limited transaction metadata;
  • Amazon Web Services (AWS), which hosts the Rewards Site and its core account and order records in a UK region selected by Spendstream;
  • Postmark and Brevo, which process email addresses and message content to send transactional and service emails;
  • Freshdesk, which processes the information included in support requests and related correspondence;
  • Google, which processes limited device, browser, usage and event data for analytics only where the user has consented;
  • Raffle House, only where needed to action a Rewards-account opt-out or closure, prevent automatic re-enrolment, administer a Raffle House reward or resolve a user-requested issue;
  • regulators, law-enforcement bodies, courts and other authorities where required or permitted by law; and
  • a buyer, investor or successor in connection with a proposed or completed corporate transaction, subject to appropriate safeguards.

Where a provider acts as our processor, it may use personal data only under our documented instructions and contract. Trust Payments and other recipients may also have independent legal duties for payment, fraud-prevention or regulatory purposes and are responsible for those uses under their own privacy information.

We do not sell personal data.

9. International transfers

Spendstream hosts its core Rewards-account and order database in an AWS UK region and does not itself move that database outside the United Kingdom. Limited personal data may be processed outside the United Kingdom by an operational provider. Where UK data-protection law restricts a transfer, Spendstream uses an approved safeguard, such as UK adequacy regulations, the UK International Data Transfer Agreement, the UK Addendum to approved standard contractual clauses or the UK Extension to the EU-US Data Privacy Framework, together with supplementary measures where appropriate. You can request further information about the safeguards used, including how to obtain a copy where available, through the Rewards Help Centre.

10. How long we keep data

We keep personal data only for as long as needed for the purpose collected, including legal, accounting, fraud-prevention and claims requirements. We consider the nature and sensitivity of the data, risk of harm, legal requirements and whether the purpose can be achieved another way.

  • account profile: while the account is active, then up to 24 months unless a longer period is needed for disputes, fraud prevention or law;
  • orders, payments, refunds and accounting records: six years after the end of the relevant financial year or transaction relationship;
  • support and complaint records: up to three years after closure, or longer where a claim is reasonably anticipated;
  • security and access logs: normally 12 months, with longer retention for a live incident or investigation;
  • fraud and abuse records: for a proportionate period based on risk and limitation periods;
  • account-closure and marketing suppression records: as long as needed to respect the relevant opt-out and prevent unwanted re-enrolment or marketing; and
  • analytics data: according to the configured provider retention period and your consent choices.

11. Security

We use proportionate technical and organisational measures designed to protect personal data, including access controls, encryption in transit, supplier due diligence, logging, monitoring and incident-response procedures. No service can guarantee absolute security. You should use strong credentials on your Raffle House account and tell us promptly about suspected misuse.

12. Your rights

Depending on the circumstances, UK data-protection law gives you rights to:

  • ask for access to your personal data;
  • ask us to correct inaccurate or incomplete data;
  • ask us to erase data;
  • ask us to restrict use of data;
  • receive certain data in a portable format or ask us to send it to another controller;
  • withdraw consent at any time, without affecting processing before withdrawal; and
  • ask for safeguards relating to qualifying solely automated decisions.

Your right to object. You may object to processing based on our legitimate interests. You may object at any time to the use of your personal data for direct marketing, and we will stop using it for that purpose.

These rights are not absolute. We may need to verify your identity and may keep information where law permits or requires it. We normally respond within one month, subject to lawful extensions for complex or multiple requests.

13. Rewards access and marketing choices

You can opt out of Raffle House Rewards and ask for your Rewards access to be closed at any time by contacting either the Rewards Help Centre or Raffle House. This does not close your Raffle House account. We and Raffle House will take reasonable steps to record your choice and prevent automatic reactivation unless you later ask to rejoin. We may retain a limited suppression record, together with transaction or compliance records that law permits or requires us to keep.

Closing Rewards access is separate from changing marketing preferences. You can opt out of Spendstream marketing using the unsubscribe link in a message or by contacting us. Service and security messages will still be sent where needed while your Rewards account is active or where a message remains necessary. To change Raffle House marketing choices, use Raffle House’s preference controls or contact Raffle House directly.

14. Cookies

Our Cookie Policy explains the cookies and similar technologies used on the Rewards Site. You can manage non-essential cookies through Cookie Settings. Withdrawing consent does not automatically delete cookies already stored on your device, so you may also need to remove them through your browser.

15. Links and retailer sites

The Rewards Site may link to Raffle House, retailers and other websites. Those organisations control their own sites and privacy practices. Review their notices before providing personal data.

16. Changes to this notice

We may update this notice when our service, suppliers or legal obligations change. We will publish the current version and update the date above. We will give additional notice where a change is material and the law requires it.

17. Contact us and complain

To ask a privacy question or exercise a right, contact the Raffle House Rewards Help Centre or write to: Privacy, Spendstream Ltd, 167–169 Great Portland Street, 5th Floor, London W1W 5PF.

If you make a data-protection complaint to us, we will acknowledge it within 30 days, take appropriate steps to investigate and respond without undue delay, and keep you informed about its progress and outcome.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK data-protection regulator. Visit https://ico.org.uk/make-a-complaint/ or call 0303 123 1113. We would appreciate the opportunity to address your concern first, but you do not have to contact us before complaining to the ICO.

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